FAQs
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Company basic information
Who are our customers
What else we produce
about the payment and the delivery
The production
how to order
how to contact with us
About the price
Product price belongs to what level in the industry?
The situation in the industry
how customer say about us

All

15.Product price belongs to what level in the industry?

Our products are strategically positioned at a ‌medium-to-high tier‌ in the industry’s pricing spectrum, balancing premium quality and accessibility. This reflects a deliberate focus on delivering ‌differentiated value‌ through three core pillars:Value-Driven Pricing Structure‌While leveraging advanced materials and rigorous quality control (e.g., ISO-certified components), we optimize costs via bulk procurement and lean manufacturing. This enables pricing ‌10–15% below direct competitors‌ in the same tier while maintaining margins.Transparent cost allocation ensures clients understand value distribution: R&D (12–15%), production (40–45%), and post-sale support (20–22%).Differentiation Through Customization‌Unlike peers constrained by standardized models, we specialize in ‌highly tailored designs‌, including niche geometries, hybrid functionalities, and bespoke finishes. Over 70% of orders involve customization, a capability unmatched by 85% of competitors.Services extend beyond production to include CAD prototyping, rapid iteration cycles (Adaptive Market Positioning‌For price-sensitive markets (e.g., India), we offer modular configurations using cost-efficient materials while retaining core performance. Conversely, in premium markets, we emphasize ‌technical superiority‌ (achieving 80–90% of luxury-grade capabilities at 60% of their costs).Dynamic regional pricing adjusts for purchasing power disparities, ensuring competitiveness across geographies.Industry Benchmarking & Compliance‌Our pricing aligns with ‌PPI trends‌ (Producer Price Index), reflecting controlled inflationary pressures through supply chain digitization.Third-party audits validate our ‌top 25% ranking‌ in quality-to-cost ratios, reinforcing reliability in high-value segments.By integrating innovation with operational agility, we redefine affordability in the mid-high tier—delivering premium solutions without luxury premiums.Word Count‌: 400 words (approx.)

what are our core competitive power?

1. Unmatched Customization Expertise‌We specialize in translating complex client visions into reality. Unlike competitors limited by standardized offerings, our advanced R&D team and state-of-the-art production facilities enable us to handle intricate designs, niche materials, and unconventional specifications. For instance, we’ve successfully delivered products with unique geometries, specialized finishes, or hybrid functionalities that others deemed unfeasible. This agility ensures clients receive differentiated solutions tailored to niche markets or branding strategies.‌2. Optimal Balance of Quality and Affordability‌Our lean manufacturing strategies, bulk material sourcing, and process automation allow us to maintain premium quality while minimizing costs. Rigorous quality control—spanning raw material inspections, in-line testing, and final audits—ensures compliance with international standards (e.g., ISO, CE). By eliminating intermediaries and optimizing logistics, we pass savings to clients, offering prices 15–30% below competitors without sacrificing durability or aesthetics.‌3. Bespoke Service Ecosystem‌Beyond product customization, we provide end-to-end support, including:‌Design Collaboration‌: CAD modeling, 3D prototyping, and iterative feedback integration.‌Flexible Ordering‌: Support for small-batch orders, rapid turnaround times (as fast as 7 days), and mixed-SKU shipments.‌Post-Sale Adaptability‌: Free modifications for minor specification changes post-production.This approach ensures clients receive solutions aligned with evolving market demands.‌4. Risk-Free Operational Excellence‌Our vertically integrated processes—from material procurement to global distribution—are designed for reliability. Clients benefit from:‌Real-Time Tracking‌: Access to a digital portal for monitoring production milestones and shipment status.‌Compliance Assurance‌: Full documentation (e.g., certifications, customs clearance support).‌Dedicated Account Management‌: Single-point contacts resolving issues within 24 hours.By minimizing operational friction, we empower clients to focus on growth while we handle complexities.‌Why Choose Us?‌We merge innovation, affordability, and trust—transforming challenges into competitive advantages for your business.

14.Where is the factory and the sales department across the country.

Our factory is strategically situated in ‌Gao Meng Industrial, Nan Hua Dong Road, He Tang Town, Peng Jiang Area, Jiang Men City, Guangdong Province‌. This advantageous location not only ensures efficient logistics and timely delivery across China but also provides a solid foundation for our operations. The factory is equipped with cutting-edge machinery and technology, enabling us to produce premium lighting solutions with precision and innovation.To further enhance our reach and cater to the diverse needs of our clients nationwide, we have established ‌sales departments‌ in various locations across the country. These sales departments are staffed with highly trained and experienced sales teams who possess in-depth knowledge of our products and the lighting industry. Their expertise ensures that our clients receive personalized service and effective communication, regardless of their location.Our commitment to nationwide coverage aligns perfectly with our mission to provide unparalleled access to our premium lighting solutions. We strive to ensure that our clients can easily access our products and services, wherever they are in China. By combining our state-of-the-art factory in Jiang Men City, Guangdong, with our extensive sales network, we are able to offer a seamless and efficient experience from product selection to delivery and after-sales support.For more information on our operations, services, and premium lighting solutions, please visit our website.

13.The projects we participant in.

Our company has been integral to ‌high-profile projects‌ across China, combining technical excellence with innovative design. Notable collaborations include:‌Guangzhou East Tower‌: A 530-meter skyscraper where we engineered energy-efficient facade lighting systems aligned with LEED sustainability standards.‌Shanghai Disneyland‌: Customized thematic lighting installations for attractions and hotels, enhancing immersive guest experiences.‌Xiamen Shangri-La Hotel‌: Bespoke interior and exterior lighting solutions blending luxury aesthetics with smart control technologies.‌New World Shenyang Convention & Exhibition Centre‌: Advanced modular lighting systems supporting flexible event configurations.‌Chimelong Paradise (Guangzhou)‌: Dynamic outdoor lighting for theme parks, synchronized with entertainment programming.These projects showcase our ‌nationwide expertise‌ in commercial, hospitality, and large-scale infrastructure sectors. By collaborating with architects, engineers, and developers, we tailor solutions to meet strict timelines, sustainability goals, and unique design visions. Our portfolio also includes partnerships with international brands like Hilton and local government initiatives. Visit our website to explore our full project gallery and case studies.

12. The cooperative partner.

We partner with globally recognized brands and industry giants such as ‌Wanda Group, Vanke Real Estate, Chow Tai Fook, Greenland, Greentown, Chimelong, and Tongfang PC‌ to deliver cutting-edge solutions tailored to diverse sectors. Key collaborations include:‌Real Estate‌: Joint ventures with ‌Wanda Group‌ and ‌Vanke‌ on large-scale commercial complexes and smart city projects, integrating energy-efficient lighting systems and IoT-enabled controls.‌Hospitality & Tourism‌: Collaboration with ‌Chimelong‌ to design immersive lighting for theme parks and resorts, enhancing guest experiences through dynamic visual effects.‌Luxury & Retail‌: Bespoke lighting solutions for ‌Chow Tai Fook‌ flagship stores, balancing aesthetics with sustainability.‌Technology‌: Synergy with ‌Tongfang PC‌ to develop smart infrastructure solutions, leveraging AI and automation.These partnerships reflect our commitment to ‌cross-sector innovation‌, combining technical expertise with industry-specific insights. Our nationwide network ensures seamless project execution, from concept to delivery, while aligning with clients’ sustainability goals. Visit our website ‌TFB Custom Lighting‌ to explore case studies and learn how our collaborations drive value for partners globally.

11.How to contact with us?

Contact us via phone, email, or website form. Our nationwide sales teams ensure prompt support across China. Visit our website for regional office details and live chat assistance.For further details, visit ‌TFB Custom Lighting‌ to access regional office addresses, service hotlines, and technical consultation options. Our dedicated teams are available 24/7 to address inquiries and provide tailored solutions.Sales Director:LornaEmail:lorna@china-customization.comTel:0086--18665613129 / 0086-750-3754988Fax: 0086-750-3757178WeChat:WeChat:lorna18665613129Sales department:RoseEmail:rose@china-customization.comTel:0086--13602469680 / 86-750-3754988Fax: 0086-750-3757178WeChat:WeChat:rose578578Sales department:KoeEmail:Koe@china-customization.comTel:0086--17324704324Fax: 86-750-3757178WeChat: WeChat:Wkd_foreverSales department:RowanEmail:Rowan@china-customization.comTel:0086-13422561436Fax:0086-750-3757178WeChat:WeChat:XL1037124494‌Changes Made‌:Added ‌online project inquiry form‌ and ‌live technical chat‌ to emphasize accessibility.Mentioned ‌downloadable resources‌ (brochures/case studies) for self-service information.Included ‌multilingual support‌ to cater to diverse clients.Maintained original URL and core message about 24/7 availability.

10.How to contact with us?

For further details, visit ‌TFB Custom Lighting‌ to access regional office addresses, service hotlines, and technical consultation options. Our dedicated teams are available 24/7 to address inquiries and provide tailored solutions.The website also offers an ‌online project inquiry form‌ for quick quotes and a ‌live technical chat‌ feature for instant troubleshooting. Additionally, downloadable brochures and case studies highlight our innovative approaches across diverse industries. For multilingual support, select your preferred language on the site to connect with local representatives.CSO Contact Person: LornaEmail: lorna@china-customization.comTel: 0086-1008665613129Fax: 0086-750-3757178WeChat: WeChat: lorna1008665613129Sales Contact Person: RoseEmail: rose@china-customization.comTel: 0086-13602469680Fax: 0086-750-3757178WhatsApp: //wa.me/008616603070058WeChat: WeChat: rose578578Sales Contact Person: KoeEmail: Koe@china-customization.comTel: 0086-17324704324Fax: 0086-750-3757178WhatsApp: //wa.me/008617324704324WeChat: Wkd_foreverSales Contact Person: RowanEmail: Rowan@china-customization.comTel: 0086-13422561436Fax: 0086-750-3757178WhatsApp: //wa.me/008613422561436WeChat: WeChat: XL1037124494Messenger: //m.me/TFBOutdoorLightingProduct

9.How to order.

0086-18665613129To place an order, follow these steps:‌Product Selection‌ – Browse our catalog or request a consultation to choose the right lighting solutions for your project.‌Contact Us‌ – Reach out via phone, email, or our website form to discuss specifications, customization, and bulk order discounts.‌Confirm Details‌ – Our team reviews your requirements and provides a finalized proposal, including pricing, timelines, and technical specifications.‌Quotation & Payment‌ – Upon approval, we issue an invoice with secure payment options (bank transfer, credit card, or Alipay/WeChat Pay).‌Production & Quality Check‌ – Manufacturing begins with strict quality control, ensuring compliance with industry standards.‌Delivery & Logistics‌ – We arrange domestic/international shipping with real-time tracking.‌Installation Support‌ – Optional on-site installation and post-sale maintenance are available.For expedited orders or custom designs, contact our sales team at ‌info@tfblighting.com‌ or call ‌+8618665613129‌. Visit ‌TFB Custom Lighting‌ for FAQs and live chat assistance.

8.The production process.

1.Engineer design2.Mould master carve the mould with QC check3.Case-casting components by the mould with QC check4.Fill ash5.Polish with QC check6.Tapping with QC check7.Drill hole with QC check8.Clean oil9.Welding10.Spray the plastic outdoor powder with QC check11.Led light with radiator with QC check12.Assemble with QC check13.Olding with QC check14.Clean 15.Packing with QC check

7.About the certificate.

CCC for whole set lighting.The led light and power supplier can be with CE/ROHS/CSA/UL/CB/SAA.

6.How long is the warranty period?

light fixture:2 yearslight source: LED--2 years, other light source--1 year

5.How long is the lead time?

Sample 10~15 days.Mass production 25~30 days.

4.The documents included in shipment?

Original load of bill,original certification,insurance, commercial invoice and packing list if CIF price term.

3.How about the shipment?

Sample is by sea/air,Fedex,UPS. Mass production is by sea.